To My Clients, I promise that…

• I will not release any client information without prior consent or unless given instruction or permission by client to do so on his or her behalf.
  
  I will safeguard and protect all private and confidential information entrusted to me or obtained in the course of any working relationship.
• I will accurately represent what my practice is capable of in all marketing, advertising and promotional materials.
• I will accurately represent my skills, recognizing my limitations and only offering professional services that I feel competent to provide.
• I will inform prospective clients of any conditions that I am aware of that could limit my effectiveness.
• I will place each client’s best interest first and foremost, making reasonably certain that I have the necessary skills and resources to provide the support needed before entering into a client relationship.
• I will clearly communicate the terms and conditions of any client relationship, identifying the responsibilities of all parties, and documenting these provisions in a signed agreement.
• I will honor my contracts, agreements and commitments.
• I will only make commitments that are within my power and abilities to deliver.
• I will accept responsibility for all work I do, admit mistakes and do whatever is possible to rectify any problems that arise.
• I will maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to me.
• I will maintain accurate and sufficient records of all client work.
• I will ensure that electronic and hardcopy record disposal is handled in a confidential and secure manner.
• I will serve as an effective professional representative of my clients when asked to do so, and do everything within my power to protect the interest of my clients at all times.